OUR SERVICES

Our main service is the installation of new smoke alarms systems. Our additional service on systems we have installed is an Annual Subscription Service (Packages).

Our Annual Subscription Service provides an annual service inspection and ongoing maintenance of smoke alarms including safety switch testing.

In addition to compliance inspections, we may attend the nominated property to replace or service a malfunctioning alarm.

ENROLLING A NEW PROPERTY

Any work order issued by you for a property not already covered by our annual subscription will be attended and estimated upon before proceeding.

ATTENDING A PROPERTY 

We use the following standard procedure:

• Work order received requesting our service
• We contact tenants directly to schedule the work order.
• On the day of our scheduled appointment, we will collect keys if required.
• Our technician will attend the property and install new or service the existing smoke alarms and/or safety switch as per the work order or service package.
• A Compliance Report is sent to the landlord or the agent within 48 hours.
• Invoices will be sent to you within 48 hours.

KEYS FOR PROPERTIES

You authorise us and our team or representatives to collect keys and access the relevant property for purposes of servicing / installing smoke alarms or other property compliancy services.  We confirm that we will return these keys to the place of collection.

We do not accept any responsibility for these keys prior to them being collected or following their return.

We confirm that all information relating to property keys or access remains confidential.

COMPETITOR TAKE-OVER SERVICE

Should you wish to transfer to our services from another provider, you have the following options:

• Give notice to immediately terminate services to your current service provider before we can take over the property on an immediate basis.
• Give notice to terminate services to your current service provider at the end of your current service agreement and we will take over the property from this end date.

SMOKE ALARM QUALITY

Smoke alarms installed and/or serviced by us are certified as being compliant in accordance with the legislation regulating the inspection and maintenance of smoke alarms in Queensland: All alarms meet AS 3786:2014. All our services are carried out by our qualified electricians and / or our trained technicians. 

SMOKE ALARM WARRANTY

We offer a standard 10 year warranty on Red Smoke Alarms and a 5-year smoke alarm warranty on Clipsal smoke alarms for properties installed by us and enrolled in our Annual Subscription Services (Packages). 

This warranty does not cover deliberate damage caused by tenants or if the alarm has been removed or is missing since our last service.  In these circumstances, replacement of these alarms will not be covered under our standard warranty and a replacement charge will be forwarded to you for payment.

If a property is no longer under an Annual Subscription Service with us, the warranty on the smoke alarms will still apply and if the alarm is faulty, there will be no charge, however if the alarm requires cleaning we will charge a call out fee to attend. If an alarm has been damaged a replacement charge will be forwarded to you for payment.

CEILING HEIGHT

Current OH&S Standards require that our technicians do not work alone or without extra safety equipment on smoke alarms positioned on ceilings higher than 3m.  We may need to provide such properties with a separate quote.

FIRE PANELS

We will not service properties with smoke alarms connected to a Fire Panel that is managed or connected to the fire service.

ELECTRICAL WORK CARRIED OUT BY ELECTRICIANS OTHER THAN SUNSHINE SMOKE ALARM ELECTRICIANS

If a property owner chooses to use their own electrician to install / service / replace a smoke alarm on a property currently under our Annual Subscription Services, a compliance certificate on completion of the work should be forwarded to us to update our database.

RELOCATION / REMOVAL / REPLACEMENT OF SMOKE ALARMS

The position of each smoke alarm is governed by regulatory requirements.  It may therefore be necessary for our technician to relocate a smoke alarm.  Our technician will install a smoke alarm cover at the location of the removed smoke alarm. We do not cover any repairs for any damage left by a previous installer. There is also likely to be paint discoloration where the previous alarm has covered the paintwork.  We take no responsibility for any plastering or painting, etc, required to restore the ceiling to its original condition. 
 
No liability is incurred during the period between a smoke alarm being found to be defective and the moment of replacement should we be required to obtain an owner’s consent for this work to take place.  We will never leave a property unsafe and therefore defective smoke alarms will be temporarily installed for which there will be a charge.

INSTALLATION OF A TEMPORARY ALARM

If permission to replace an existing alarm cannot be obtained and it is necessary for us to install a temporary smoke alarm to meet smoke alarm regulations and ensure the property is complaint, we will charge a temporary installation fee per alarm.

CALL OUT CHARGES / REATTENDANCE FEE

Should we attend a property not on a current annual subscription plan, we will charge a call out fee plus the cost of any required alarms
Should we need to reattend a property at no fault of our own we will charge a re-attendance fee

COMPLIANCE REPORT

We will complete and send compliance reports after attending a property within 48 hours.

INVOICING

The Annual Subscription Service commences on the date of the first inspection of the nominated property and is automatically renewed annually on the first day of the corresponding month with invoices being issued on the 1st day of the 12-month subscription anniversary. These terms of service are repeated and apply for the following 12 month period.

PAYMENT

Invoices are payable within 14 days of issue. Failure to pay an invoice may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.
Any invoices unpaid for more than 30 days after the due date may be charged interest.

CANCELLATION OF OUR SERVICES 

You can cancel your annual subscription at any time. Services will continue until the end of your billing period unless we are advised otherwise.  To the extent permitted by law, payments are non-refundable, and we do not refund partial periods.

IN USING OUR SERVICE, YOU UNDERTAKE THAT:

• You have agreed to these terms and conditions.
• You have obtained the consent of the owner of each nominated property for us to provide our service to that property.
• It is your responsibility to pay us directly for the subscription services for each nominated property and you have made the appropriate arrangements with the owner of said property.
• You will provide us with a Work Order to service the property on the event of the following: lease renewal, new lease, annual service, and problem alarm.

SAFETY SWITCH TESTING SERVICE

Safety switch sighting is automatically included at the time of your scheduled Annual Subscription Service or compliance inspection. A safety switch function test is done. We do not check the time it takes for a safety switch to turn off the power nor do we determine which electrical appliances or lights are protected by the safety switch.
Should a safety switch fail its function test it is the responsibility of the Managing Agent or Property Owner to arrange for either our electrician or a qualified electrician to repair or replace.
When testing a safety switch, we will make any individuals at the property aware that electrical devices will be temporarily disrupted.
Entry notices issued to tenants will ensure tenants are aware that a safety switch test will be taking place alongside a smoke alarm inspection. It is you or your tenant’s responsibility to ensure electrical equipment is switched off prior to our attendance.
We do not accept any liability for loss or damages incurred during Safety Switch Testing.